Refund and Damage Policy

Due to the custom nature of our products all sales are final and there are no refunds or returns unless the product is damaged in transit, defective or you received the wrong product.

Our fulfillment and shipping partner will handle all damage claims, however, Horse and Carriage will need to be notified about the issue as soon as possible to arrange the return. Items shipped to you must be inspected immediately upon delivery for us to make a claim with the shipper or manufacturer. We’re here to arrange repair or replacement of the item as required if it is damaged in transit, defective, or incorrect. Please use the contact form to notify us of any damages or problems with your order.

Please contact us before placing your order if you have any questions regarding this policy. 

The Horse & Carriage Customer Service Team